Community Manager

Welland, ON, Canada

Full Time

Residential Property Management

Experienced

Do you consider yourself a people person? Are you someone who is passionate, driven, and enthusiastic about taking on new challenges? Working with Skyline Living will challenge the problem-solver in you, put your keen eye for detail to the test, and allow you to make a difference in your community. We are hiring for a FULL-TIME, Community Manager in Welland, ON!

The ideal candidate for this role takes PRIDE in the work they do, has previous experience in administration, customer service, sales, and an interest in bettering the community they live in.

What you will be doing:

Responding to tenant inquiries, and requests in a timely fashion with a smile and a positive attitude
Thoroughly complete all necessary paperwork (applications, leases, etc.) and move-in & move out inspections.
Maintaining fire logbooks in accordance with Skyline standards, perform regular inspections, update fire safety plan as required, and keep diligent records.
Reviewing rent roll, and receivables, and communicating discrepancies, collecting/depositing rent, and accurately maintaining related records and receipts.
Provide exceptional customer service through responding to all concerns and complaints from tenants within 24 hours.
Work to implement community programs and develop relationships with various community outreach programs
Working in accordance with the specifications of Skyline and in line with all applicable legislation including Health and Safety, Residential Tenancies, and the Human Rights.

What we look for:

Communication, communication, communication! Did I say communication? Yes, your ability to communicate with others needs to be strong.
You take the extra step to meet customer needs.
Troubleshooting is your middle name! You are resourceful and have great problem-solving skills.
You like working with others but can also work independently.
Understand how to effectively use technology including Outlook, Microsoft Teams, Excel, Word, and other software-based programs/applications.
Previous experience renting apartments and assisting tenants required
Knowledge of the Residential Tenancy Act and Landlord and Tenant Board guidelines and processes
Post-secondary education in Business Administration, Hospitality, Sales, or related field required.
Minimum two (2) years experience in an office administration of customer service role

Why you want to work here:

You want to be apart of a growing company, that offers opportunity for career advancement and professional development.
Being a part of a community has always been your dream.
You want to work with a team that supports and respects one another’s ideas and opinions.
You work hard, but also know how to play hard!
Working for a company that aligns with your core values is essential for you. Skyliners show PRIDE in every interaction.
Working for a growing company that supports environmental stewardship and social responsibilities ( tenant engagement events, volunteering and more) is a must for you. Learn more about our sustainability commitments here.

Skyline welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

*Please note that all Skyline buildings, apartment units, and premises are smoke free, with the exception of a designated outdoor smoking area*

How to Apply:
Online: www.skylinegroupofcompanies.ca/careers/
Fax: 519 341 0178

Skyline Living operates under the Skyline Group of Companies, managing the properties owned by Skyline Apartment REIT. Every aspect of Skyline is managed with the utmost care and attention to detail, from consulting with investors to fostering a sense of community at each one of our properties. Skyline Group of Companies prides itself on its continuous ability to achieve its objective of owning and managing viable, reputable and accretive commercial and multi-residential real estate. We offer our employees competitive pay, benefits, paid volunteer day, on-going training, growth potential and so much more. Our workplace culture empowers staff at all levels of Skyline to become involved in supporting and building vibrant communities.

Come be a part of Skyline – grounded in real estate, powered by people, growing for the future!

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Are you willing to work on-call during evenings and weekends?*

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Skyline is a national company that operates in bilingual provinces. Some of our roles require a bilingual skill set. Are you able to communicate, both verbally and written, in French?*

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Our company values can be summed up into the acronym, PRIDE (Professionalism. Respect. Integrity. Drive. Efficiency). All Skyline employees are expected to display these values in everything they do. Please choose one of these values and describe what it means to you.*

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Community Manager

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